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 Cell Phone Accessories, iPad Accessories & more mobile accessories |
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| Gadgets Accessories » Help |
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| When will my order be shipped? | |||||||||
| Most products are in stock and usually ship within 48 hours. You will receive an order confirmation shortly after you place it. If an item is not in stock or the shipment is delayed, you will be notified | |||||||||
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| Will I be notified when my order is shipped? | |||||||||
| You will receive and email with the order confirmation number when your order is shipped | |||||||||
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| How long does delivery take? | |||||||||
| Please be advised that our shipment policy is as follows: US-based orders take a total of 3 to 7 business days,
orders placed from within Canadian border arrive within 5 to 20 business days.
All other international packages take approximately 5 to 25 business days to arrive.
Below is chart which shows the delivery time from our location in Brooklyn, NY. 
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| Can I track my orders online? | |||||||||
| Yes, you can track them on the order detail page in My Account section. Please note USPS provides delivery confirmation and that information occasionally does not update until the package is delivered. | |||||||||
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| What shipping courier is used to ship my order and what are its rates? | |||||||||
| In the United States, we ship orders using USPS with delivery confirmation In Canada, we usually ship using USPS. Orders above $50 usualy are shipped via UPS or Fedex Order within USA and Canada are shipped for Free | |||||||||
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| Do you ship to APO/FPO military addresses? | |||||||||
| Yes, we do ship to APO/FPO military addresses using USPS First Class Mail. We are unable to provide delivery confirmation for these shipments. | |||||||||
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| Do you ship to other countries other then Canada | |||||||||
| Yes, we do. Please contact us for rates and details. NOTE Canada may require additional taxes and/or duties based on the customs value of your shipment. These costs are responsibility of the customer. Contact your customs office for specific details. | |||||||||
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| What shipping method is used for intenational orders? | |||||||||
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International Shipping Now Available! Optional For Canada. We have partnered with Bongo International to service our customers Worldwide! Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders. International customers can save up to 82% off typical international shipping rates by following these four easy steps:
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
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| What payment methods do you accept? | |||||||||
When paying by money order or bank check, please make it payable to OrionGadgets. | |||||||||
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| What is PayPal? | |||||||||
| PayPal enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal's service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world's most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution. PayPal has quickly become a global leader in online payment solutions with 56 million account members worldwide. Available in 45 countries around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal. PayPal has received close to 20 awards for technical excellence from the Internet industry and the business community at large -most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby People's Voice Award for Best Finance Site. | |||||||||
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| Do you charge a sales tax? | |||||||||
| Products that are shipped to a NY state address will be applicable for NY state sales tax included in total cost. | |||||||||
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| Do you have special discounts for large orders? | |||||||||
| Yes. Please contact our sales group for more details | |||||||||
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| What is your privacy policy? | |||||||||
| Please visit our privacy policy page | |||||||||
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| What is your return policy? | |||||||||
| In this day and age of consumer democracy and competition, every customer has the right to expect the very best.
We support this statement. If for any reason you are unhappy with the product you purchased from us,
simply return it for the item price refund (shipping/handling not included regardless of the shipping offers used during purchase).
Just make sure the items are sent back unused, with all parts and accessories, and in original packaging.
Returns or exchanges must be made within 30 days of the date the items arrive at your door.
Products showing clear signs of wear cannot be resold and therefore should not be returned as we cannot refund them.
Exchanges are available and may entail additional shipping costs.
Shipping labels may be provided via e-mails to the customer.
The only process easier than returning our products is buying from us!
Just write to RETURNS@ORIONGADGETS.COM for details.
Please note, the following items are not refundable & can only be exchanged for the same item if the item is defective: | |||||||||
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| What is your mailing address? | |||||||||
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ORIONGADGETS.COM 2308A McDonald Ave. Brooklyn, NY 11223 | |||||||||
| Do you accept Corporate & Government Orders? | |||||||||
| Yes, we do accept corporate & government orders. Please contact us for more information | |||||||||
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| Copyright © 2011 OrionGadgets.com. All rights reserved.
Company and products names mentioned on this site are registered trademarks of their respective companies. | ||||
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